Privacy Policy

Welcome to Cheap Smiffys Store! At cheapcosplayattire.com, we’re not just passionate about providing amazing cosplay costumes – we’re also committed to protecting your privacy and keeping your personal information secure. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our magical world of cosplay.

1. Information We Collect

To make your cosplay shopping experience smooth and magical, we collect the following types of information:

• Personal Information: When you make a purchase, we collect your name, email address, shipping address, and payment details. This helps us deliver your perfect costume right to your door!
• Order Information: Details about the costumes, wigs, jewellery, and accessories you purchase, including sizes, colours, and quantities.
• Payment Information: We process payments through secure partners like Visa, MasterCard, JCB, and PayPal. We never store your complete payment details on our servers.
• Technical Information: Your IP address, browser type, device information, and how you interact with our website to help us improve your shopping experience.
• Communication Data: Any messages you send to our support team at [email protected].

2. How We Use Your Information

We use your information to create the best cosplay shopping experience possible:

• Process your orders and deliver your costumes worldwide (except Asia and some remote areas)
• Provide customer support and handle returns within our 15-day policy
• Send order confirmations and shipping updates
• Improve our website and product offerings
• Prevent fraud and keep your information secure
• Comply with legal obligations

3. Data Sharing and Disclosure

We only share your information when necessary to provide our services:

• Payment Processors: We share necessary payment information with our PCI DSS compliant partners (Visa, MasterCard, JCB, PayPal) to process your transactions securely.
• Shipping Partners: We share delivery information with shipping carriers like EMS to get your costumes to you, especially when you qualify for free shipping on orders over £50!
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
• Service Providers: Trusted partners who help us operate our website and business, all bound by confidentiality agreements.

4. Data Storage and Security

Your security is our priority! We implement robust measures to protect your information:

• All data transmission is encrypted using advanced SSL technology
• We never store complete payment details on our servers
• Regular security updates and monitoring
• PCI DSS compliant payment processing
• Secure data storage with limited access

We retain your personal information only as long as necessary to provide our services and comply with legal obligations.

5. International Data Transfers

As we ship globally (excluding Asia and some remote areas), your data may be transferred internationally. We ensure all transfers comply with data protection laws and are protected by appropriate safeguards.

6. Your Rights

You have control over your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct your information
• Deletion: Request deletion of your personal data
• Objection: Object to certain processing activities
• Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, contact us at [email protected]. We’ll respond within 30 days.

7. Cookies and Tracking Technologies

Like most magical online stores, we use cookies and similar technologies:

• Essential Cookies: Required for basic site functionality and secure checkout
• Analytics Cookies: Help us understand how cosplayers use our site to improve your experience
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Show you relevant cosplay products (you can opt-out)

You can control cookie settings through your browser. However, disabling essential cookies may affect your shopping experience.

8. Children’s Privacy

While we sell children’s costumes, our website is not directed at children under 16. We don’t knowingly collect personal information from children. If you believe a child has provided us with information, please contact us immediately.

9. Changes to This Policy

We may update this policy to reflect changes in our practices. We’ll notify you of significant changes and always display the latest version on our website with the updated date.

10. Contact Us

Thank you for trusting Cheap Smiffys Store with your cosplay adventures. We’re committed to protecting your privacy while helping you create amazing costumes and memories!

Happy cosplaying! 🎭