Term and Conditions

Welcome to Cheap Smiffys Store! 🎭 We’re thrilled to have you join our community of cosplay enthusiasts. These Terms and Conditions outline the rules and guidelines for using our website, making purchases, and interacting with our services. By accessing cheapcosplayattire.com, you agree to these terms, so please read them carefully. Our goal is to ensure a magical and fair experience for everyone, from browsing to delivery and beyond. If you have any questions, feel free to reach out to our friendly support team.

1. User Obligations and Responsibilities

As a user of Cheap Smiffys Store, you play a key role in making our community safe and enjoyable. By using our site, you agree to:

• Provide accurate and up-to-date information when creating an account or placing an order.
• Use the website only for lawful purposes and not engage in any fraudulent activities.
• Respect our intellectual property and not copy, distribute, or misuse any content from the site without permission.
• Be responsible for maintaining the confidentiality of your account details and promptly notify us of any unauthorized use.
• Adhere to our return and refund policies, including initiating returns within the specified timeframe and ensuring items are in resellable condition.

We reserve the right to suspend or terminate accounts that violate these obligations. Remember, we’re here to help—if you’re unsure about anything, just ask!

2. Product and Service Description

At Cheap Smiffys Store, we specialise in cosplay costumes and accessories designed to bring your favourite characters to life. Our product range includes:

• Adult and Children Costumes: Perfect for conventions, photoshoots, or fun events.
• Jewellery: Detailed accessories to complete your look.
• Pom Poms and Wigs: High-quality items to enhance your cosplay experience.

We strive to provide clear product descriptions and images, but please note that colours and sizes may vary slightly due to screen settings. All items are shipped from our address at 11 Stonebridgegate, Ripon, GB CH7P 6EC, and we ship globally except to Asia and some remote areas. Due to the intimate nature of certain products, hygiene is a priority—items like wigs, jewellery, and pom poms cannot be returned once opened. Choose carefully to ensure your satisfaction!

3. Order and Payment Terms

Placing an order with us is easy and secure. Here’s what you need to know:

Order Process

• Select your items and proceed to checkout, providing accurate shipping and payment details.
• Orders are processed within 1-2 business days after payment confirmation.
• You’ll receive an email confirmation once your order is shipped.

Payment Methods

We accept the following payment options for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely, and we do not store your payment information. If an issue arises, we’ll contact you to resolve it promptly.

Shipping Details

• Standard Shipping: £12.95 via DHL or FedEx, delivered within 10-15 business days after dispatch.
• Free Shipping: Available for orders over £50 via EMS, delivered within 15-25 business days after dispatch.

International orders may experience delays due to customs processing. We’re not responsible for additional customs fees or taxes imposed by your country.

4. Intellectual Property

All content on Cheap Smiffys Store, including text, images, logos, and designs, is the property of Cheap Smiffys Store and protected by copyright laws. You may not use, reproduce, or distribute any content without our written permission. We encourage creativity in cosplay, but please respect our brand and intellectual property rights. Unauthorised use may result in legal action.

5. Liability Limitations

While we work hard to provide a seamless experience, there are some limitations to our liability:

• We are not liable for delays in shipping caused by third-party carriers, customs, or unforeseen events like weather.
• Our total liability for any claim related to your order is limited to the purchase price of the items.
• We are not responsible for any indirect damages, such as loss of enjoyment or missed events, due to product issues.
• For returns, we require items to be in original condition, and we cannot accept returns for wigs, jewellery, or pom poms once opened for hygiene reasons.

6. Returns, Refunds, and Exchanges

Your satisfaction is our priority! Our return policy is designed to be straightforward and fair:

• Return Window: 15 days from the delivery date.
• Eligible Items: Most unused items in original condition with tags and packaging intact.
• Non-Returnable Items: Wigs, jewellery, pom poms (once opened), custom items, or altered products.
• Refund Processing: 5-7 business days after we receive your return, issued to the original payment method. Original shipping costs are non-refundable.

To initiate a return, email us at [email protected] with your order details. For exchanges, specify your preferred item, and we’ll handle the rest. Please use trackable shipping for returns, as we cannot be responsible for lost packages.

7. General Provisions

These Terms and Conditions are governed by the laws of the United Kingdom. If any part of these terms is found invalid, the remainder remains in effect. We may update these terms periodically, and continued use of the site constitutes acceptance of the changes. For questions or disputes, contact us first—we’re committed to finding an amicable solution.